Cole Gavlas believes that when it comes to finding a trusted advisor, what matters most is delivering outstanding client experience and results every single day. We know that you need someone you can rely on and trust.
To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, we utilize the Net Promoter Score. This survey scores the firm on the basis of our clients’ response to one ultimate question — “How likely is it you would recommend us to a friend?” — and the reasons for their ratings.
We are grateful to share that we received an incredible overall NPS score of 90 (on a scale of -100 to +100).
We are also happy to report these stellar results:
- 100% of our clients feel they receive a high level of value by working with us.
- 100% of our clients feel we exhibit courtesy and professionalism.
- 100% of our clients feel we produce high quality materials.
- 100% of our clients feel we deliver proactive solutions.
This NPS score puts us on par with such customer service leaders like Tesla (97) and Apple (89) and well above the accounting industry average of 77.
Interested in learning more about our commitment to client satisfaction? We would love to hear from you. Feel free to contact us.